Change or Cancel My Membership

Do you need to update your billing or contact information? How about upgrading your membership plan? All changes must be made in person at the Front Desk. More details below on how to make changes to your plan or cancel your membership.

I need to make a change to my plan.

Simply fill out the Cancellation/Change Form and bring it to The Kroc Center, or pick up a form at the front desk. All membership downgrades and primary member switches (if applicable) will be subject to a $20 change fee at the time of submission. Any requested change that affects the billing of your membership must be submitted by the primary member in writing using the Cancellation/Change Form (available at the Member Services Desk) by the 10th of the month to be processed for the following month.

If you are not able to use your Kroc Center Hawaii membership due to injury or illness, or if you are traveling out of state for over 30 days, you may put your membership on hold for up to 3 months with verification. A doctor's note may be requested for medical holds or an itinerary verifying your travel plans. An account on hold will not be drafted. Suspension requests must be submitted no later than the 10th day of the current month. Fill out the Cancellation/Change Form and bring it to The Kroc Center, or pick up a form at the front desk.

To restore your membership privileges, please visit the Member Services Desk. 

Do you have further questions about cancelling or suspending your membership? Please call 808.682.5505 or email [email protected].

We hate to see you go...

We understand that sometimes circumstances in life change and membership is no longer a good fit. We want you to know you are always welcome to come back! If you decide to return within 30 days, then we will waive your registration fee.

In order to cancel a membership, the primary member must submit a written request using the Cancellation/Change Form (also available at the Member Services Desk) by the 10th day of the current month to cancel the automatic payment for the following month. If a member cancels or if membership payments lapse for more than 30 days, the appropriate registration fee will be charged to reopen the membership account. A $25 fee will be assessed for cancellations after the 10th of the month. Membership fees are nonrefundable.

Stay up to date with Kroc Membership Policies and Code of Conduct

Membership Policies   Code of Conduct 

Have Questions?

We're here to help! Contact one of our friendly and knowledgeable team members today and we will be happy to assist you with whatever you need.

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