Click on each of the policies below to learn more.
Family Membership Definition
One or two adults living in the same household and dependents from primary and/or secondary adult who are eligible up to the age of 18 or up to the age of 23 if a full-time student. Up to two seniors 65+ living in the same household can be included under the same Family Membership. Verification of family status, student status and residency will be required upon enrollment (i.e. tax return, utility bill, health insurance, class registration, power of attorney, etc.)
Monthly Payments/One-time Annual Payment
Membership fees can be paid monthly via recurring credit card charge or electronic funds transfer (bank account debit). Pro-rated fees and registration fee will be due at time of enrollment and may vary depending on enrollment date. To complete the electronic fund transfer process, a voided check must be provided with a completed membership form. Membership fees for the following month will automatically be deducted from the member's bank account around the 20th of the current month. Any requested changes must be submitted prior to the 10th of the month in order to be processed for the following month by the primary adult on the membership account.
One-time annual payments for membership fees may be paid in full by cash, check, major credit/debit card. Fees are equivalent to 12 monthly payments. The annual fee and required registration fee are due at time of enrollment.
Membership fees are nonrefundable. In order to cancel a membership, the primary member must submit a written request using the Cancellation/Change Form (available at the Member Services Desk) by the 10th day of the current month to cancel the automatic payment for the following month. If a member cancels or if membership payments lapse for more than 30 days, the appropriate registration fee will be charged to reopen the membership account. A $25 fee will be assessed for cancellations after the 10th of the month.
All membership downgrades and primary member switches (if applicable) will be subject to a $20 change fee at the time of submission. Any requested change that affects the billing of your membership must be submitted by the primary member in writing using the Cancellation/Change Form (available at the Member Services Desk) by the 10th of the month to be processed for the following month. If changes occur after the 10th of the month, please see the front desk for pro-rated amount.
If you are not able to use your Kroc Center Hawaii membership due to injury or illness, or if you are traveling out of state for over 30 days, you may put your membership on hold for up to 3 months with verification. A doctor's note may be requested for medical holds or an itinerary verifying your travel. An account on hold will not be drafted. To restore your membership privileges, please visit the Member Services Desk.
Insufficient Funds Policy
There is a $25 charge for each insufficient funds transaction. This places your membership on hold until payment is received.
Lost Membership Card
Lost membership cards must be reported and replaced within 30 days. There is a $5 fee to replace a membership card.
Protecting The Mission guidelines ensure The Kroc Corps Community Center emphasizes safety in the following ways:
The safety and comfort of our members and guests are our utmost concerns; please observe the following while utilizing the Aquatic Center
General Pool Rules
Slide Rules & Guidelines
Splash Pool Rules & Guidelines
Fitness Center Rules
Group/Personal Coaching Policy
Public drop-in access is intended for inclusive recreational use; any external personal or group training/coaching is prohibited. Contact the Health & Wellness Manager at (808) 693-8334 for specific group requests.
Guest passes can be purchased at the Member Services Desk for a one day usage of the facility. Individuals purchasing a guest pass will be required to show photo I.D. (ages 18+). This information is used to conduct a background screening.
Restrictions: During peak seasons and holidays or when max capacities are met, walk-in guest passes may not be available for purchase. Members are allowed to sponsor up to five individuals at 50% off the guest pass rate, per membership plan.
Pick Up Game Policy
Pickup basketball and volleyball are designed for adults ages 18+ to play a few friendly games. Players under the age of 18 will need a parent or guardian present in the gym at all times. The minimum age to participate is 14 years old.
If there are multiple players or teams waiting, a wait list will be created in the kiosk by the Gym Attendant to sign up your team for the next game. This will allow an organized way for teams to compete. The next team on the wait list will be on the side of the court keeping score.
Basketball: Games are 12 minutes or first to score 12 by 1's and 2's. Since there are no official referees on-site, players will have to call their own fouls and ref their own games. No shooting free throws as fouls will be taken out at half court.
Volleyball: Minimum of 6 players. Games are to 15. Next team will ref the game by calling serve, net violations and provide two (2) line judges. To allow everyone the opportunity to compete, the winning team will stay on the court for a maximum of two (2) consecutive games. On their second win, the losing team will stay on and the winning team can be placed back on the wait list in the kiosk.
The Athletic Center has a Zero Tolerance Policy—no cussing or fighting. Players in violation will be immediately dismissed from the Athletic Center and asked not to return until the next day. Memberships may be revoked if deemed necessary by Member Services.
Due to COVID-19, lost & found items are not being accepted with the exception of wallets, cell phones & car keys. Kroc Center Hawaii assumes no responsibility for personal belonging left at the facility.
Full payment is expected at the time of enrollment. No cash refunds are given unless the program is canceled by Kroc Center Hawaii. If the program is canceled by the Kroc Center, you will be given the choice of a full credit or a check refund. If you request to cancel your class enrollment five or more days prior to the first class, you will receive a full credit on your Kroc Center account minus a $5 processing fee or you may choose to transfer to another session if available. Requests made less than five days prior to the start date are not eligible for a refund or credit, except in the case of personal emergencies. No credits or pro-rated credits will be issued for missed days of camp or class due to illness, partial attendance, behavior issues, or any other reason.
No refunds will be issued for any reason including, but not limited to illness. If students are unable to continue taking lessons due to medical reasons, they will need to submit a letter from their physician.
No-Shows: If the student is more than 15 minutes late to a lesson, it will be considered a no-show. No-shows will be charged for the lesson.
Cancellation: 24-hour notice is required to cancel a lesson. Failure to give the swim instructor 24-hour notice will result in a charge for the lesson.
Instructor No-Show or Cancellation: If an instructor no-shows or cancels on the student without a 24-hour notice, said swim instructor will give a free make up lesson to the student.
Multiple Students: For multiple students in the lesson, if one of the students is not present, that student does not get a make-up up lesson.
Payment: Payment for swim lessons must be paid in full prior to the first lesson.
Please read this Waiver carefully as it affects your legal rights in the event of an injury, contraction of a communicable disease, infection and/or damage to property.
Participants understand that the use of the facilities and/or services may involve risk of bodily injury, property damage, contraction of a communicable disease and/or contraction of a viral or bacterial infection and agree to assume any such risks. In case of illness or accident at our facility, The Salvation Army Community Center is authorized to secure emergency medical treatment at member/participant’s expense. It is up to the participant to consult physicians and other professionals to make sure that they can safely participate in activities and events offered by The Salvation Army Community Center.
Participant also understands and agrees that by registering, they are giving up their right (or the minor for whom they register) to make any claim against The Salvation Army, its agents, employees, and volunteers, including the right to sue them, for bodily injury, property damage, contraction of a communicable disease and/or contraction of a viral or bacterial infection of any type and/or any other loss that they might suffer while using The Salvation Army Community Center facilities and/or services, except as limited by law.
It is The Salvation Army's policy to respect and protect the privacy of our visitors. This policy statement tells you how we collect information from you and how that information is used and kept. Using the Internet should be a safe and enjoyable experience, and we take every precaution to make it so.
Users can visit our web site without revealing any personal information. If one chooses to provide personal information while on our web site for the purposes of correspondence, processing a request, or registering for an event, then it is our intent to let you know how we will use such information.
If users tell us that they do not wish to have this information used as a basis for further contact, we will respect those wishes. If users wish to review or correct the personal information we have collected, they should contact us to provide updated information. Occasionally, we look at the domains from which people visit us. We utilize this data to help us make improvements to our web site. This data is then properly discarded.
The Salvation Army recognizes the importance of protecting any information we may collect from visitors to our web site. Our policy is to use this collected information for internal purposes only, and we maintain fitting security measures to keep this information private and secure. To prevent unauthorized access, maintain data accuracy, and to ensure the appropriate use of this information, we have put in place integrated physical, electronic, and managerial procedures to safeguard and secure the information we collect. This information will not be disclosed to third parties for commercial purposes as The Salvation Army is committed to protecting our visitors' privacy.
Certain sections of The Salvation Army web sites may use "cookies" to store user information. A cookie is a small string of text that a web site can send to your browser that is intended to enhance your visit. A cookie cannot retrieve data from your hard drive, pass on computer viruses, or capture your email address. In general, cookies can securely store a user's ID and password specific to that web site, personalize home pages, identify which parts of a web site have been visited, or keep track of selections in a form or shopping cart.
Notwithstanding any other provision, we may also engage a third party partner for the purposes of recognizing users and delivering them internet-based content and advertisements. We may share information about you with our vendors such as your name, postal address, email, device ID, or other identifier encrypted, hashed or de-identified form. Our vendors also may collect information from you such as your IP address and information about your browser or operating system; may combine our personal and non-personal information about you with information from other data sharing cooperatives in which we participate; and may place or recognize a unique cookie on your browser. These cookies contain no personally identifiable information; they may contain demographic or other data in de-identified form. To opt-out of third party cookies, please go to http://www.aboutads.info/choices.
RESTRICTIONS ON USE OF MATERIALS
This web site is operated by The Salvation Army, USA. No material from this web site or any web site owned, operated, licensed, or controlled by The Salvation Army may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. All trademarks, service marks, and trade names are proprietary to The Salvation Army.
All materials contained on this web site are Copyright ©2016 The Salvation Army or are licensed or otherwise published by The Salvation Army with the permission of the owner of the material. All rights in such materials published with permission of the material's owner are reserved to the respective owners.