Kroc Center Policies

Family Membership Definition

One or two adults living in the same household and dependents from primary and/or secondary adult who are eligible up to the age of 18 or up to the age of 23 if a full-time student. Up to two seniors 65+ living in the same household can be included under the same Family Membership. Verification of family status, student status and residency will be required upon enrollment (i.e. tax return, utility bill, health insurance, class registration, power of attorney, etc.)

Monthly Payments/One-time Annual Payment

Membership fees can be paid monthly via recurring credit card charge or electronic funds transfer (bank account debit). Pro-rated fees and registration fee will be due at time of enrollment and may vary depending on enrollment date. To complete the electronic fund transfer process, a voided check must be provided with a completed membership form. Membership fees for the following month will automatically be deducted from the member's bank account around the 20th of the current month. Any requested changes must be submitted prior to the 10th of the month in order to be processed for the following month by the primary adult on the membership account.

One-time annual payments for membership fees may be paid in full by cash, check, major credit/debit card. Fees are equivalent to 12 monthly payments. The annual fee and required registration fee are due at time of enrollment.

Membership Cancellations

Membership fees are nonrefundable. In order to cancel a membership, the primary member must submit a written request using the Cancellation/Change Form (available at the Member Services Desk) by the 10th day of the current month to cancel the automatic payment for the following month. If a member cancels or if membership payments lapse for more than 30 days, the appropriate registration fee will be charged to reopen the membership account. A $25 fee will be assessed for cancellations after the 10th of the month.

Membership Changes

All membership downgrades and primary member switches (if applicable) will be subject to a $20 change fee at the time of submission. Any requested change that affects the billing of your membership must be submitted by the primary member in writing using the Cancellation/Change Form (available at the Member Services Desk) by the 10th of the month to be processed for the following month. If changes occur after the 10th of the month, please see the front desk for pro-rated amount. 

Membership Suspensions

If you are not able to use your Kroc Center Hawaii membership due to injury or illness, or if you are traveling out of state for over 30 days, you may put your membership on hold for up to 3 months with verification. A doctor's note may be requested for medical holds or an itinerary verifying your travel. An account on hold will not be drafted. To restore your membership privileges, please visit the Member Services Desk. 

Insufficient Funds Policy

There is a $25 charge for each insufficient funds transaction. This places your membership on hold until payment is received.

Lost Membership Card

Lost membership cards must be reported and replaced within 30 days. There is a $5 fee to replace a membership card.

The Salvation Army is dedicated to keeping children and vulnerable adults safe from physical, emotional and sexual harm. We refer to our safety efforts as "Protecting The Mission."

Protecting The Mission guidelines ensure The Kroc Corps Community Center emphasizes safety in the following ways:

• Salvation Army personnel (officers, employees and volunteers) are trained in child abuse prevention and are mandated reporters of suspected child/vulnerable adult abuse.
• Salvation Army personnel undergo criminal background checks.
• Adults accessing the facility may be screened against public sexual offender registry.
• The Kroc Center maintains video surveillance of the facility 24 hours a day.
• Instructors are trained in appropriate interactions with Kroc members to enhance learning by creating a safe and inviting environment.
• Programs involving children are closely monitored to ensure adequate supervision and safe interactions between Kroc personnel and children.
• In order to promote a safe and secure environment, The Salvation Army Kroc Center has placed video cameras in various locations. As part of our commitment to the safety of children and vulnerable persons, The Salvation Army Kroc Center reserves the right to consult public sources to determine whether any member or guest of any member poses an unreasonable risk of harm to its patrons, staff, or visitors.
• The Kroc Center constantly adapts and enhances safety protocols to adjust to needs.
• Members and guests are encouraged to report suspicious behavior. Forms for anonymous reporting, called Confidential Notices of Concern, are available at the Front Desk.
• The Salvation Army Kroc Center reserves the right to remove from the facility and terminate the membership of any member who fails to comply with any posted rules and regulation or otherwise breaches the Code of Conduct, in which case member will not be entitled to a refund of dues.
• Members and guests are encouraged to report suspicious behavior. Forms for anonymous reporting, called Confidential Notices of Concern, are available at the Front Desk.
• The Salvation Army Kroc Center reserves the right to remove from the facility and terminate the membership of any member who fails to comply with any posted rules and regulation or otherwise breaches the Code of Conduct, in which case member will not be entitled to a refund of dues.

In order to facilitate positive life experiences while at The Salvation Army Kroc Center Hawaii, mutual respect between members, guests, and staff is required at all times. Failure to observe these policies will result in disciplinary action and/or termination of membership privileges. Kroc Center Hawaii staff have the right to refuse service to anyone deemed disruptive or abusive. Members who are dismissed will not be given a refund of fees paid.

1. Children, ages 0–10 must be accompanied by an adult 18+ while visiting Kroc Center Hawaii.
2. Refrain from the use of foul language, abusive actions, and inappropriate behavior.
3. Lost membership cards must be reported and replaced within 30 days. Replacement of membership cards: $5 fee.
4. Tailgating, picnics, recreational skateboarding and horseplay are not allowed anywhere in the parking lot or on the street fronting Kroc Center Hawaii.
5. With exceptions for special dietary restrictions, outside food is not allowed at The Salvation Army Kroc Center Hawaii. Bags may be subject to search.
6. Smoking and/or use of any type of smokeless tobacco, including e-cigarettes, are allowed in designated area only.
7. Health & Wellness Center: Public drop-in access is intended for inclusive recreational use; any external personal or group training/coaching is prohibited. Contact the rental department for specific group requests.
8. Health & Wellness Center: Proper workout attire and athletic shoes are required (no jeans, no bare midriff, no exposed chest, no street shoes or open-toed footwear). Large bags and backpacks are not allowed in Health & Wellness. Please secure them in a locker for which you will need to provide your own lock. For your convenience, we offer small valuable lockers located in Health & Wellness.
9. Health & Wellness Center: No one under the age of 12 is allowed in the Weight Room unless participating in a Kroc Center Hawaii program. Youth (ages 12-15), may use the Fitness Center after successfully completing the New Member Orientation and must be supervised by an adult at all times while using fitness equipment.
10. Shirt and shoes must be worn in all indoor areas and gymnasium. No swim wear or wet clothing is allowed outside of aquatic areas. Any clothing, including logos or messages on apparel, must be acceptable in a family setting.
11. Open field next to gymnasium and the gymnasium lanai is for Kroc Program use only; please do no use for personal use.
12. All posted rules on the aquatic deck must be followed at all times. Lifeguards may stop any activity which may cause a guest injury or conflict.
13. Swimsuits and swim shorts must be worn by persons on deck or in the water. Shorts may be knee-length as long as movement is not restricted. Heavy grade shirts and heavy grade walking shorts below the knee are not acceptable. Appropriate swimwear required. Thongs and G-string type swimsuits are not allowed. Swim attire must be clean before entering the pool. Infants and toddlers are required to use swim diapers to minimize contamination of the swimming pool.
14. Bicycles, roller blades (except during programming), skateboards, scooters or heelies are not allowed inside the facility. Pets (excluding service animals) are not allowed on property.
15. Alcohol and/or illegal drugs are not allowed anywhere on the premises.
16. Weapons of any kind are not permitted on the premises.
17. Kroc Center Hawaii reserves the right to terminate membership in response to any illegal activity by a member.
18. To protect the privacy of members and guests, underwater picture or video taking is prohibited in the swimming pools. Use of any electronic devices are strictly prohibited in the locker room areas.
19. Public displays of affection are prohibited on the premises. We are a family-friendly facility.

• Kroc membership is required, including your child(ren) to utilize Child Watch
• Child(ren) must be between the ages of 6 months–11 years old.
• TIme limit: 90-minute session. Back to back sessions are restricted.

The safety and comfort of our members and guests are our utmost concerns; please observe the following while utilizing the Aquatic Center

General Pool Rules

• Please shower before entering pool. Persons who leave the pool to use the restroom must shower before reentering.
• Lifeguard will require swimmers to perform a swim test to demonstrate swimmer’s confidence in deep water. Non-swimmers will not be allowed to swim in the Competition Pool, even with floatation devices.
• Place all personal belongings in secured lockers in the locker area. Kroc Center Hawaii is not responsible for lost or stolen items.
• Picture taking and video recording prohibited in the locker rooms and restrooms.
• Cameras and video equipment, which include GoPros and selfie sticks, are not permissible on the slides.
• When riding down the tube slide, guests are required to hold onto the tube handles at all times. Kroc Center Hawaii will not be responsible for damages incurred while using these equipment in and out of the water.
• Infants and toddlers are required to wear swim diapers and plastic pants. Swim diapers can be purchased at the Member Services Desk.
• Children ages 11 and younger must be accompanied and supervised by an adult (18+) while in the Aquatic Center.
• Children ages 7 and younger must be within the sight of an adult (18+) at all times while in the Aquatic Center.
• Coast Guard approved lifejackets are the only flotation device permitted to be brought in from outside.
• Jumping and Diving allowed from designated areas only.
• Any person having an infectious or communicable disease shall be excluded from using the pool. Persons with open blisters, cuts, etc. are warned that these are likely to become infected and are advised not to use the pool.
• The pool will immediately close in the event of any accidental pool contamination and will not re-open until proper water quality standard is restored.
• No spitting, spouting water, blowing the nose, etc. in the pool.
• No climbing or sitting on rocks. No running/horseplaying in the pool and on the pool deck.
• No outside toys permitted; such as water toys, spray or splash toys or flotation devices (infant floats, tubes, etc.).
• No pets allowed in the pool.
• No glass of any kind is allowed in the pool area.
• Plastic water bottles are allowed in pool areas for lap swimmers. All other food and beverages must be consumed in designated eating areas.
• Lap lanes are designated for lap swimming, deep water walking, and/or exercise. Adult supervision required for swimmers under 18 years of age.
• No hanging on lane ropes, railings or the diving board.
• Kickboards are provided for use in lap lanes and are to be used in the correct fashion.
• Lifeguards may stop any activity which may cause a guest injury or conflict.
• In keeping with the family atmosphere of the facility, profanity or derogatory language, music and/or gestures are not allowed within the facility. Appropriate swimwear is required. Thongs and g-strings type of bathing suits are not permitted at Kroc Center Hawaii.

Slide Rules & Guidelines

• Maximum operational load is one person, 300 pounds.
• Children under 48 inches tall are not permitted on this ride.
• Eyeglasses must be securely affixed to riders with head straps.
• CAUTION: For safety reasons, pregnant women and persons with heart conditions or back problems should not ride this slide.
• Swim wear with exposed zippers, buckles, rivets or metal ornamentation are not permitted.
• Only one rider to enter the flume at a time. Single riders only!
• Never form chains.
• Slide must be ridden feet first lying on your back or in a sitting position (sit up to go slower, lie down to go faster).
• Riders must wait for the attendant’s start signal before starting the ride.
• Do not run, dive, stand kneel, rotate or stop in the slide.
• At the end of the slide, obey all instructions by splash pool attendant and exit quickly, taking your tube with you.

Splash Pool Rules & Guidelines

• Do not block the end of the slide. 
• Leave the splash pool quickly and orderly.
• No swimming or flotation devices allowed in the splash pool

Fitness Center Rules

• For the health & comfort of all patrons, please wipe equipment after use. Disinfectant and paper towels are provided.
• Proper workout attire and athletic shoes are required (no jeans, cut shirts, street shoes or open-toed footwear). No torsos can be exposed.
• Youth (ages 12–15), may use the Fitness Center after successfully completing the New Member Orientation with their parents. After the orientation, they may utilize equipment and classes with adult supervision. 
• Guests using equipment in this area do so at their own risk. Please be safety conscious. Use a spotter for all overhead lifts, squats and other lifts where you may need assistance.
• Patrons are asked to adhere to a 30-minute time limit for each piece of cardiovascular equipment when people are waiting.
• Please allow others to "work-in" on weight equipment between sets (e.g. do not rest on the machines as others may want to use it).
• Collars on weight bars are mandatory at all times.
• Use free weights only in designated areas. Do not bang or drop weights or weight stacks, and be sure to return all free weights to their proper location after use.
• Misuse of equipment may result in expulsion from the facility
• Immediately report any injuries or equipment malfunctions to staff.
• Water in closed plastic containers is encouraged. All other food, drink and gum is prohibited in the Fitness Center.
• Large bags and backpacks are not allowed in the Health & Wellness Center. Please store large bags and personal belongings in secured lockers. For your convenience with holding small personal items, we do permit small bags not exceeding 14"x18"x6" in the Health & Wellness facility. Lockers for small valuables are also available for your use.
• Cell phone usage is not allowed on the gym floor.
• Use of audio, film recording, videos or cameras is prohibited without prior approval from management.
• Observe proper weight area etiquette and demonstrate courtesy, dignity and respect toward others at all times. Concerns or inappropriate behavior should be reported to Kroc Center staff immediately.

Group/Personal Coaching Policy

Public drop-in access is intended for inclusive recreational use; any external personal or group training/coaching is prohibited. Contact the Health & Wellness Manager at (808) 693-8334 for specific group requests.

Guest passes may be purchased at the Member Services Desk for one day usage of the facility. All individuals, including minors, are required to take a photo with the purchase of a guest pass. Anyone age 18+ will need to show a photo I.D. Our primary reason for taking pictures is for identity confirmation when members or guests are checking in. A secondary use of the pictures of adult patrons would be in review of potential hits within the background check process.

Restrictions: During peak seasons and holidays or when max capacities are met, walk-in guest passes may not be available for purchase. Members are allowed to sponsor up to five individuals at 50% off the guest pass rate, per membership plan.

Basketball and Volleyball Pick Up Game Policy

Pickup basketball and volleyball are designed for adults ages 14+ to play a few friendly games.

If there are multiple players or teams waiting, a wait list will be created in the kiosk by the Gym Attendant to sign up your team for the next game. This will allow an organized way for teams to compete. The next team on the wait list will be on the side of the court keeping score.

Basketball: Games are 12 minutes or first to score 12 by 1's and 2's. Since there are no official referees on-site, players will have to call their own fouls and ref their own games. No shooting free throws as fouls will be taken out at half court.

Volleyball: Minimum of 6 players. Games are to 15. Next team will ref the game by calling serve, net violations and provide two (2) line judges. To allow everyone the opportunity to compete, the winning team will stay on the court for a maximum of two (2) consecutive games. On their second win, the losing team will stay on and the winning team can be placed back on the wait list in the kiosk.

The Athletic Center has a Zero Tolerance Policy—no cussing or fighting. Players in violation will be immediately dismissed from the Athletic Center and asked not to return until the next day. Memberships may be revoked if deemed necessary by Member Services.

• Lockers are  available at no charge, and are for day use only. 
• Guest are responsible for supplying their own locks and clearing lockers after each use.
• Unclaimed locks will be removed regularly. Any items left in lockers will go to Lost and Found.
• Kroc Center Hawaii is not liable for lost or stolen property.
• To protect the privacy of our members and guests, photo taking or video recording is strictly prohibited in the Locker Rooms.

Lost & found items are not being accepted with the exception of wallets, cell phones & car keys. Kroc Center Hawaii assumes no responsibility for personal belonging left at the facility.

Full payment is expected at the time of enrollment. No cash refunds are given unless the program is canceled by Kroc Center Hawaii. If the program is canceled by the Kroc Center, you will be given the choice of a full credit or a check refund. If you request to cancel your class enrollment five or more days prior to the first class, you will receive a full credit on your Kroc Center account minus a $5 processing fee or you may choose to transfer to another session if available. Requests made less than five days prior to the start date are not eligible for a refund or credit, except in the case of personal emergencies. No credits or pro-rated credits will be issued for missed days of camp or class due to illness, partial attendance, behavior issues, or any other reason.

No refunds will be issued for any reason including, but not limited to illness. If students are unable to continue taking lessons due to medical reasons, they will need to submit a letter from their physician.

No-Shows: If the student is more than 15 minutes late to a lesson, it will be considered a no-show. No-shows will be charged for the lesson.

Cancellation: 24-hour notice is required to cancel a lesson. Failure to give the swim instructor 24-hour notice will result in a charge for the lesson.

Instructor No-Show or Cancellation: If an instructor no-shows or cancels on the student without a 24-hour notice, said swim instructor will give a free make up lesson to the student.

Multiple Students: For multiple students in the lesson, if one of the students is not present, that student does not get a make-up up lesson.

Payment: Payment for swim lessons must be paid in full prior to the first lesson.

Please read this Waiver carefully as it affects your legal rights in the event of an injury, contraction of a communicable disease, infection and/or damage to property. 

Participants understand that the use of the facilities and/or services may involve risk of bodily injury, property damage, contraction of a communicable disease and/or contraction of a viral or bacterial infection and agree to assume any such risks. In case of illness or accident at our facility, The Salvation Army Community Center is authorized to secure emergency medical treatment at member/participant’s expense. It is up to the participant to consult physicians and other professionals to make sure that they can safely participate in activities and events offered by The Salvation Army Community Center.

Participant also understands and agrees that by registering, they are giving up their right (or the minor for whom they register) to make any claim against The Salvation Army, its agents, employees, and volunteers, including the right to sue them, for bodily injury, property damage, contraction of a communicable disease and/or contraction of a viral or bacterial infection of any type and/or any other loss that they might suffer while using The Salvation Army Community Center facilities and/or services, except as limited by law.

It is The Salvation Army's policy to respect and protect the privacy of our visitors. This policy statement tells you how we collect information from you and how that information is used and kept. Using the Internet should be a safe and enjoyable experience, and we take every precaution to make it so.

Users can visit our web site without revealing any personal information. If one chooses to provide personal information while on our web site for the purposes of correspondence, processing a request, or registering for an event, then it is our intent to let you know how we will use such information.

If users tell us that they do not wish to have this information used as a basis for further contact, we will respect those wishes. If users wish to review or correct the personal information we have collected, they should contact us to provide updated information. Occasionally, we look at the domains from which people visit us. We utilize this data to help us make improvements to our web site. This data is then properly discarded.

The Salvation Army recognizes the importance of protecting any information we may collect from visitors to our web site. Our policy is to use this collected information for internal purposes only, and we maintain fitting security measures to keep this information private and secure. To prevent unauthorized access, maintain data accuracy, and to ensure the appropriate use of this information, we have put in place integrated physical, electronic, and managerial procedures to safeguard and secure the information we collect. This information will not be disclosed to third parties for commercial purposes as The Salvation Army is committed to protecting our visitors' privacy.

USE OF COOKIES

Certain sections of The Salvation Army web sites may use "cookies" to store user information. A cookie is a small string of text that a web site can send to your browser that is intended to enhance your visit. A cookie cannot retrieve data from your hard drive, pass on computer viruses, or capture your email address. In general, cookies can securely store a user's ID and password specific to that web site, personalize home pages, identify which parts of a web site have been visited, or keep track of selections in a form or shopping cart.

Cookies help us understand which parts of our web sites are the most popular, where our visitors are going, and how long they spend there. We use cookies to study traffic patterns on our web site so we can make suitable improvements to our web site and provide you with a better user experience. Our cookies will not provide The Salvation Army with any information not related to our web site. Your browser, however, does automatically tell us the type of computer and operating system you are using.

Notwithstanding any other provision, we may also engage a third party partner for the purposes of recognizing users and delivering them internet-based content and advertisements. We may share information about you with our vendors such as your name, postal address, email, device ID, or other identifier encrypted, hashed or de-identified form. Our vendors also may collect information from you such as your IP address and information about your browser or operating system; may combine our personal and non-personal information about you with information from other data sharing cooperatives in which we participate; and may place or recognize a unique cookie on your browser. These cookies contain no personally identifiable information; they may contain demographic or other data in de-identified form. To opt-out of third party cookies, please go to http://www.aboutads.info/choices.

RESTRICTIONS ON USE OF MATERIALS

This web site is operated by The Salvation Army, USA. No material from this web site or any web site owned, operated, licensed, or controlled by The Salvation Army may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. All trademarks, service marks, and trade names are proprietary to The Salvation Army.

All materials contained on this web site are Copyright ©2016 The Salvation Army or are licensed or otherwise published by The Salvation Army with the permission of the owner of the material. All rights in such materials published with permission of the material's owner are reserved to the respective owners.